Shipping Policy

We ship worldwide from Brazil. Below you'll find everything you need to know about how and when your order will arrive.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day. You'll receive a shipping confirmation with a tracking number once your order ships.

Shipping Methods & Estimated Delivery Times

Order Tracking

Once your order ships, you will receive an email with a tracking number. Tracking updates may take 1–3 business days to appear in the carrier's system.

Import Duties & Taxes

International shipments may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in our prices or shipping fees. We are unable to predict these costs as they vary by country and order value.

Shipping Delays

While we do everything to ship orders on time, we are not responsible for delays caused by customs processing, carrier disruptions, or events outside our control. If your order hasn't arrived within the estimated window, please contact us and we'll investigate.

Lost or Stolen Packages

If your tracking shows "delivered" but you have not received your package, please first check with neighbors and your local post office. If the package is confirmed lost, contact us at contact@paiol1978.com and we will work with the carrier to resolve the issue.

Incorrect Address

Please double-check your shipping address before placing an order. Paiol 1978 is not responsible for packages delivered to an incorrect address provided by the customer. Address changes after an order is placed may not be possible once it has shipped.